The primary goal of incident management is to be prepared.
Some organizations use the term “crisis management” to describe this process.
An event is any measurable occurrence, and most events are harmless. However, if the event has the potential to disrupt the business’s mission, then it is called an incident.
Every organization must have an incident response plan that will help preserve business viability and survival.
The incident response process is aimed at reducing the impact of an incident so the organization can resume.